Keeping customers is about the experience, and the employees control the culture and temperature of the business. Never forget that.
Change is not threatening.
Most people I know that are successful have a few things in common that are undeniable: driving ambition, and they have applied that to something they're good at, that they love doing... and they are fun to be around, especially when they're talking about their passion.
Capital structure isn't an eyeshade economic thing: It's about your ability to protect your workforce and your service levels.
I don't play computer games. What I do is yell at my secretary and say, 'Go on the Internet, and find this or that.'
