I knew Quintessentially was a success when my father, who does a lot of business in Beirut, introduced himself to somebody and they said, 'Oh, do you know Ben Elliot? I'd really like to meet him.' I remember him ringing me up, really annoyed.
A quintessential experience is to raft the Rio Grande through the Blue Mountains, stopping off at waterfalls and having picnics of barbecued fish.
Fastidious attention to detail makes the difference between an OK service and first class service.
I definitely like sorting stuff out, and I have the enthusiasm to try and help.
