I think the most surprising thing about giving is it takes a while to find out what you're really interested in and what you really want to do.
This idea that we can take hundreds of thousands, which we've done so far, and scale it to millions and move them into a new workforce, this is really critical because Salesforce is a platform.
The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.
Learning how to interact with customers is something that anyone starting any business must master. It's an amazing opportunity to be able to learn the ropes at an established company and then employ your expertise at your own company.
I have failed a lot in my philanthropy, where I will make philanthropic contributions and they just won't be effective.
In business, we say that people overestimate what you can do in a year and underestimate what you can do in a decade. This is true in philanthropy as well.
