In a true zero-defects approach, there are no unimportant items.
Being convinced one knows the whole story is the surest way to fail.
Slowness to change usually means fear of the new.
Selecting the right person for the right job is the largest part of coaching.
Making a wrong decision is understandable. Refusing to search continually for learning is not.
You don't have to be noisy to be effective.
