We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
We will hire someone with less experience, less education, and less expertise than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.
How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive?
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
I co-wrote and produced 'Sticky Fingers' with Catlin Adams, who directed it. I learned a lot writing and producing with Cat. I spent as much time as I could in the cutting room with her. All the producing experience that I had helped.
I think that I write about stuff that others don't write about. I don't have a bunch of love songs cuz I don't really have much boy experience. I just write about what I am actually going through in my real life.
I'm a football coach. It seems the league is cyclical and hiring young guys... but experience in the NFL still means a heck of a lot.
Just look at my face. Its an extraordinary experience. All of my friends who are grandparents have been saying, just wait, a bit cynically, but its just extraordinary. You feel like a child again yourself. Just walking on air.
The past is never the past. It is always present. And you better reckon with it in your life and in your daily experience, or it will get you. It will get you really bad.
Genius is the ability to renew one's emotions in daily experience.
Writing is how I find out what I believe and what I care most deeply about. It's how I sort through the mess of daily experience and try to make sense of it - by stepping out of it for a while. Writing is how I train a searchlight into the darker corners of my self and the world, as I'm sure I'd never do otherwise.
Your home should be about enriching the daily experience.
The existence of symmetry laws is in full accordance with our daily experience. The simplest of these symmetries, the isotropy and homogeneity of space, are concepts that date back to the early history of human thought.
In our society, daily experience teaches the individual to want and need a never-ending supply of new toys and drugs.
Even though people spend more of their waking hours at work than anywhere else, people underestimate how work influences their overall wellbeing and daily experience.
Nothing shows up the difference between the things said or read, so much as the daily experience of it.
The world we live in has been and is being increasingly politicised so that our daily experience is more and more a matter of public policy.
My approach to comedy is that whenever it comes to me, I write it. With 'The Daily Show,' you have to write stuff every day, and that's a new experience for me, to not only write on someone else's schedule but a daily schedule.
'Dancing with the Stars' was a really great experience. People were definitely surprised that I'm a fighter, or they couldn't believe I'm a professional fighter, but I feel like I'm going to get that for a while. I'm excited to bring a new demographic over to MMA and the UFC.
Surely all art is the result of one's having been in danger, of having gone through an experience all the way to the end, where no one can go any further.
