What people want, mainly, is to be told by some plausible authority that what they are already doing is right. I don't know know of a quicker way to become unpopular than to disagree.
It's common platitude that knowledge is neutral but every now and then it would be useful if it was on your side and not theirs.
On balance, I would say that anybody who reminds our lords and masters that the computerized society is fragile... has definitely done a service to the public at large.
