In 1996 - when, for the fifth year in a row, we had the best record among major airlines for on-time performance and for baggage handling and the fewest complaints for the number of customers carried - we dedicated an airplane to all of our 25,000 people. We put all their names on the outside of the overhead bins.
タグ: performance, airplane, people, best

"Herb Kelleher"の他の名言

You can have parties without spending enormous sums of money.
タグ: enormous, without, money, you
My suggestion is that if you need someone outside your company to prepare a mission statement for you, then you really don't know what your mission is, and you probably don't have one.
タグ: someone, your, know, you
Southwest isn't a 'This is my job, that's your job' kind of company. Being successful is our job, and we're willing to do whatever it takes to achieve that.
タグ: being, achieve, your, job
I forgive all personal weaknesses except egomania and pretension.
タグ: except, weaknesses, personal, forgive
I want to see Texas remain an entrepreneurial powerhouse in the United States.
タグ: united-states, texas, see, want
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